Return Policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. If something is not right, we make it easy to return products and get a refund.

✅ Return Eligibility

You may return a product within 7 days of delivery if:

• The product is damaged or defective
• You received the wrong item
• The product is not as described on the website
• The product is missing parts or accessories

❌ Non-Returnable Items

• Products that have been used, washed, or altered
• Products without original packaging or tags
• Digital products / downloads after access has been granted
• Perishable or consumable goods
• Products damaged due to customer misuse or negligence
• Underwear, swimwear, and personal hygiene products
• Items marked as Non-Returnable on the product page

📋 How to Return

1. Contact us within 7 days of delivery at +8801518332311 or info@jtechbd.net
2. Provide your Order ID, product name, and reason for return with photos
3. Our team will review and approve the return within 24 hours
4. Pack the product securely in its original packaging and hand it to the courier we arrange
5. Once received and inspected, your refund will be processed

📸 Tip: Take photos or a video of the product immediately upon receiving it, especially if it appears damaged. This speeds up the return process.

💰 Refund Policy

Refunds are issued to the original payment method unless you opt for store credit, which is instant.

🔄 Exchange Policy

We offer free exchanges for wrong size or wrong color within 7 days, subject to stock availability. Contact us to initiate an exchange.

🚚 Return Shipping

• If the return is due to our error (wrong/damaged item): we cover return shipping
• If returning due to change of mind or size issue: customer pays return shipping

📞 Contact for Returns

• Phone / WhatsApp: +8801518332311
• Email: info@jtechbd.net
• Hours: Saturday–Thursday, 9AM–9PM